Terms and Conditions
I highly recommend that you read through my police page before you make a purchase. It contains important information regarding my policies that deal with returns, cancelation, refunds, and prints that arrive damaged.
If you are not sure about what you are purchasing, please email me. I can help with advice, and walk you through things, if necessary, to make sure your order is correct.
All content that is made available to view in connection with the Site: www.paulocrus.com, is the copyrighted work of and is owned by Paulo Crus, as applicable, and is protected by copyright and other laws and international treaty provisions, Law No. 9.610 of February 19, 1998, on Copyright and Neighboring Rights. You may not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any such content without the express written permission of Paulo Crus the copyright owner.
All images and content are the property of Paulo Crus. Legal Action will be taken if contents are used without written permission.
Choosing and Placing your Order:
When finalizing your order: Make sure you have the size you want and the type of Surface that will be printed of your chosen Art. I CANNOT make any changes or Cancelations after I send your order to production.
All of Paulo Crus Fine Art Photography Edition prints are custom produced to-order. We do not carry completed prints inventory. My digital printing service providers is one of the best in America. They have a strict policy of no refunds once the order goes into production. In general terms, all sales are final. For that reason, I CANNOT give any refunds or cancelation after the order is gone into production. This applies to open or Limited Art edition. However, within 05 calendar days of when you received your order, in case your print was damaged, during shipping, please contact me immediately. You must retain the original box and packaging associated with the order, until a damaged claim can be completed with our shipping provider. I will work with you during this time to keep you updated on the claim status and get a replacement print out to you.
If the print is defect during production and for some reason is missed during the print provider 7-point inspection process to ensure perfect printing,
please contact me immediately via email with an explanation, and I will work with you to get the perfect result, free of charge as soon as possible. In both cases mentioned, take as many photos as possible of the packaging and any damage to the art. Send me an email with all of those images. Note, that you HAVE 5 DAYS from the day you receive the order to contact me with any of the problems mention above. If no claim is made within 05 calendar days, I and the customer will understand that the print has been accepted as delivered.
All Orders are on demand, custom produced to-order. Your order will take from 10 to 15 business days, from one day after your order was placed, to deliver, unless something beyond our control happens.
Once your order is placed, I will send the order to my print service provider on the next day, about 24 hours after I received your order. The reason for that is to give you time to correct any mistakes or have decided to Cancel the order. After I send and pay for it to the printing company, they will begin working on your order, often the same day. So, if you wish to cancel your order, please contact us within 24 hours via email from the time you place the order, after that I cannot accept any cancelations. My digital printing service providers is one of the best in America. They have a strict policy of no refunds once the order goes into production.